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  Myskincarestore.com

Frequently Asked Questions


Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.



Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: What are the best cosmetics to use?
A: Without a doubt, Mineral Makeup has the most benefits for the skin. Mineral Makeup is all natural, free from chemicals, oils, perfumes, dyes, alcohol, fillers, binders, preservatives, and talc. It is also non-comedogenic (won't cause blackheads or breakouts) so it is great for people concerned with acne. It has great coverage, great SPF 22, a natural anti-inflammatory, water resistant and long lasting.

Q: What are Alpha Hydroxy Acids, and what do they do?
A: Alpha hydroxy acids (AHAs) are "naturally occurring" acids. AHAs work to break down dead skin cells and speed up exfoliation. As a result, new, healthy skin cells are produced faster enabling you to have a radiant, youthful appearance. There are many different kinds of AHAs and they come in different strengths.

Q: What is Hyperpigmentation?
A: Hyperpigmentation refers to patchy areas of brown spots in the skin. Hyperpigmentation is a common problem for those who have had excessive sun exposure, are taking synthetic hormones or are under going hormonal changes such as pregnancy. Fortunately, new strides have been made in the development of pigment control skin products and skin peels that can effectively diminish the appearance of hyperpigmentation to give the skin a much more even tone and youthful appearance.

Q: I have very dry skin. Even with moisturizers my skin is still dry and flaky and my makeup only makes this look worse. Is there anything that can help?
A: Yes. People with dry skin have a twofold problem; getting the dead skin off and getting enough hydration into the skin. You must exfoliate or remove the dead cells first, or else no moisturizer will seem to work, because you cannot hydrate dead skin. There are peels that can be very beneficial for people with dry skin.

Q: I used to occasionally get freckles in the summer, but now I'm noticing the brown spots stay year-round and are getting larger and darker. When I look at myself in the mirror, I really notice the brown spots now. Is there anything I can do?
A: Yes. First you need to start protecting your face from the sun using sunscreen. There are skin products that you can use at home and professional superficial chemical peels that will accelerate the correction of your skin tone with no healing time. They work to even the color of your skin and decrease the brown, blotchy appearance.

Q: I've heard of a Pumpkin Peel. What is it?
A: A Pumpkin Peel is specially formulated to infuse your skin with enzymes and nutrients that have tremendous antioxidant effects. Pumpkin is an excellent source of vitamins and nutrients essential to your skin needs. Our Pumpkin Peel combine Glycolic, Lactic, and Salicylic Acids to enhance skin exfoliation. A Pumpkin Peel gives your skin natural health and a beautiful glow!

Q: I want my face to look its best, but I love the look of tanned skin. Should I continue to tan?
A: Tanning will only accelerate the aging process and at some point you will probably regret your tanning past. Sun tanned skin tends to look dehydrated and frequently over the years, the skin builds up a brown color which only accentuates the signs of aging. Making a decision to protect your skin from the sun, along with a good skin care program, can help restore your skin's health. It is possible with the use bronzing powders to have the look of tanned skin without experiencing the damaging effects of tanning beds or natural sun rays.

Q: I have oily skin. I wash it all the time and it just stays oily. The problem gets even worse in the summer. What can I do?
A: People with oily skin frequently have a combination problem. In trying to control oiliness, many people can be overzealous with washing. This can actually increase oil production and dry out the surface skin. To begin with, you should not regularly wash your face more than twice a day. If excessive oil is produced between the washings, it's better to blot of the oil with tissue. You also need to adequately exfoliate and remove the dry surface layer which avoids clogged pores and possible breakouts. Many people with oily skin do not understand the importance of hydrating the skin. Oil control products, along with oil-free hydrators, can be a valuable solution for oily skin.

Fast Acne Facts:
Acne most often starts at around age 11 for girls and 13 for boys.
There's no scientific evidence to back up the claims that junk food and greasy foods cause acne. But, if your see an increase in acne after your teen eats these foods, have them cut back on eating them.
A whopping 85 percent of the U.S. population between ages 12 and 25 develops some form of acne.
There's no scientific evidence to back up the claims that oily skin or hair causes acne. But if your teen is experiencing more pimples under their bangs for instance, it might be a good idea to change their hair style.
Some studies have shown that up to 70 percent of women notice their acne worsening the week before their periods.
There's no scientific evidence to back up the claims that stress brings on acne. But many teens experience a break out right before big events in their lives.

What can you do about acne?
Mild acne can often be cleared up simply by following an effective home care regimen. Visiting a skin care specialist for professional treatments can make a big difference in clearing up acneic skin. Anti acne products can keep bacteria from forming, which reduces the fatty acids that contribute to acne.

Don't pick at or "pop" zits. This can injure skin and underlying tissues

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